Returns policy

At Reuel Nature, we are committed to ensuring you are satisfied with your purchase. If you are unhappy with your order, we’re here to help.

How to Return

If you wish to return an item, please contact us at info@reuelnature.com to arrange the return.

• Returns must be made within 14 days of receiving your order.
• Products should be in their original condition and unused to qualify for a refund.

Refunds

We will refund the price you paid for the returned goods (excluding the initial delivery charge) within 14 days of receiving the returned items.
Refunds will be processed to the original payment method used, either via credit/debit card or PayPal.

Return Shipping

If you wish to return products, you will need to arrange and pay for the return postage. We recommend using Royal Mail or UPS and obtaining proof of postage in case the goods are not received by us.

Conditions for Returns

• We cannot accept products that we reasonably believe have been used.
  • In such cases, we will notify you via email that no refund will be issued.
  • You will have 28 days from this notification to arrange for the goods to be returned to you. If this is not arranged, the products will be disposed of.

Damaged, Faulty, or Incorrect Items

If the goods you receive are damaged, faulty, or not what you originally ordered, we will gladly offer a refund or exchange. Your statutory rights are unaffected.

Thank you for choosing Reuel Nature. If you have any questions about our returns policy, don’t hesitate to contact us.